At Bagstry.co.ke, we want you to love what you receive. If you’re not satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original packaging.
- Personalized, hygiene-related, or clearance items are non-returnable unless defective.
2. Return Process
- Email us at bagstryke@gmail.com with your order number and reason for return.
- Once approved, ship the item back to our designated return address.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
3. Refunds
- Refunds are processed within 5–10 business days after we receive and inspect the returned item.
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
- We offer exchanges for eligible items based on availability.
- If the desired item is out of stock, a refund or store credit will be offered.
5. Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
- Include photos and your order number for faster resolution.
Need Help? Reach out to our support team at bagstryke@gmail.com — we’re happy to assist!